DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis on which Surge Strength & Result Pte Ltd (“we”, “us” or “our”) may collect, use, disclose or otherwise process personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”).

This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations that we have engaged to collect, use, disclose or process personal data on our behalf.

PERSONAL DATA

For the purposes of this Notice:

"customer" means any individual who:

  1. has contacted us through any means to enquire about our products or services; or
  2. has entered into, or may enter into, a contract with us for the provision of our products or services.

"personal data" means data, whether true or not, about an individual who can be identified:

  1. from that data; or
  2. from that data together with other information to which we have or are likely to have access.

Depending on the nature of your interaction with us, the personal data we may collect includes your name, contact details, date of birth, gender, photographs, emergency contact information, membership and attendance records, payment information, health and fitness information voluntarily provided by you, CCTV recordings, and information submitted through our website, social media platforms and online forms.

Other terms used in this Notice shall have the meanings given to them under the PDPA where applicable.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

We generally collect personal data that you knowingly and voluntarily provide to us, either directly or through a person authorised by you, after you have been informed of the purposes for which the personal data is collected and have provided consent where required under applicable law.

We may collect, use and disclose your personal data for one or more of the following purposes:

  • providing the products and services requested by you;
  • assessing your suitability for our services, programmes and training activities;
  • maintaining membership, attendance and training records;
  • responding to enquiries, requests, feedback and complaints;
  • managing our relationship with you;
  • communicating with you regarding appointments, memberships, services, promotions and updates;
  • processing payments and related transactions;
  • monitoring and improving our services, customer experience, business operations, website functionality and marketing effectiveness;
  • creating and publishing marketing, promotional, educational or testimonial content where appropriate consent has been obtained;
  • complying with applicable laws, regulations, codes of practice, guidelines or requests from governmental or regulatory authorities; and
  • any other purpose for which you have provided the information.

We may disclose your personal data to our employees, representatives, service providers and other third parties where reasonably necessary to carry out the purposes described in this Notice, to provide our services and programmes, support our business operations, or where required or permitted by applicable laws and regulations.

WEBSITE, COOKIES AND ANALYTICS

Our website and online platforms use cookies, pixels, analytics tools and similar technologies to operate effectively and improve your browsing experience. Cookies are small text files stored on your device that help recognise your browser, remember preferences, and enhance site functionality.

These technologies may collect or generate information such as your IP address, browser type, device information, pages visited, time spent on our website, and other usage data.

We may use this information to:

  • operate, maintain, and improve our website and services;
  • understand and analyse website traffic and user behaviour;
  • measure the effectiveness of marketing and advertising activities; and
  • personalise content, communications, and marketing.

We may engage third-party analytics and advertising providers, as well as social media and marketing platforms, to support these purposes. These third parties will process your information in accordance with their own privacy policies and applicable data protection laws.

You may manage or disable cookies through your browser settings. However, this may affect the functionality of certain features on our website.

CCTV MONITORING

CCTV cameras are installed within our premises for security, safety, prevention and investigation of incidents, protection of property and operational purposes.

Images and recordings captured by our CCTV systems may be collected, used and disclosed where reasonably necessary for these purposes or where required by law.

WITHDRAWAL OF CONSENT

You may withdraw your consent for the collection, use, and disclosure of your personal data at any time by submitting a written request to our Data Protection Officer using the contact details provided below.

Upon receiving your request, we will process your request as soon as reasonably possible and generally within 10 business days from the date of receipt.

Please note that withdrawing consent may affect our ability to continue providing certain products or services to you.

Withdrawal of consent does not affect our right to collect, use, or disclose personal data where such actions are permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

You may request access to or correction of your personal data in our possession by contacting our Data Protection Officer.

We will respond to your request as soon as reasonably possible and in any event within 30 calendar days of receiving the request. Where we are unable to do so within this period, we will inform you in writing of the time required and the reasons for the delay.

Where we are unable to comply with your request, we will inform you of the reasons where permitted under applicable law.

A reasonable administrative fee may be charged for access requests where permitted by law. If so, we will inform you of the applicable fee before processing your request.

PROTECTION OF PERSONAL DATA

We take reasonable security arrangements to protect personal data in our possession or under our control from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Such measures may include administrative, physical and technical safeguards.

While no method of transmission or storage can be guaranteed to be completely secure, we continuously review and enhance our security measures to safeguard personal data.

ACCURACY OF PERSONAL DATA

We generally rely on personal data provided by you.

To help us maintain accurate and up-to-date records, please inform us promptly of any changes to your personal data.

RETENTION OF PERSONAL DATA

We may retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws.

When personal data is no longer required for legal or business purposes, we will cease retaining it or remove the means by which it can be associated with you.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

We may transfer, store or process your personal data outside Singapore where necessary for our business operations, including through the use of cloud-based service providers.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA.

DATA PROTECTION OFFICER

If you have any questions, concerns or requests relating to this Notice or our handling of personal data, please contact our Data Protection Officer:

Contact Number: +65 8125 8161
Email Address: [email protected]

EFFECT OF NOTICE AND CHANGES TO NOTICE

This Notice shall be read together with any other notices, agreements or consent forms relating to the collection, use and disclosure of your personal data.

We may update this Notice from time to time. Any changes will be posted on our website or otherwise communicated through appropriate channels.

Your continued use of our products or services after any changes have taken effect shall constitute your acknowledgement of the updated Notice.

Effective Date: 17 June 2026
Last Updated: 17 June 2026